Privacy Policy
(1) Introduction
We understand the importance of personal information to you and will strictly protect the security of your personal information. This Privacy Policy aims to inform you of the circumstances regarding the collection, use, storage, sharing, transfer, and public disclosure of personal information during your use of C.MATE and related services.
(2) Collection of Personal Information
1.Registration Information: When you register, we will collect your mobile phone number, email, username, password, and other information to create and manage your account and ensure account security.
2.Device Information: When you use the App to connect intelligent hardware devices, we will collect device information such as device model, device identifier (e.g., IMEI, MAC address), and operating system version to better realize the connection between the App and the device and function adaptation.
3.Usage Information: During your use of the App to select recipes and cook, we will record your operation logs, including the names of selected recipes, cooking times, cooking duration, used device functions, etc., to optimize services, provide personalized recommendations, and analyze user behavior.
4.Location Information: With your consent, we may collect your location information to provide recipe recommendations more in line with local eating habits based on your region.
(3) Use of Personal Information
1.We will use the collected personal information to provide, maintain, and improve the App and related services, including but not limited to connecting intelligent hardware devices, displaying recipes, and recording cooking data.
2.Provide you with personalized recipe recommendations, function tips, and other services based on your usage habits and preferences.
3.Use for internal data analysis and research to enhance service quality and optimize user experience.
4.We may use your personal information for marketing activities related to the App, such as sending activity notifications and coupons, but we will do so with your consent.
(4) Storage of Personal Information
1.We will store the collected personal information on servers within the People's Republic of China. If it is necessary to transfer personal information overseas due to business needs, we will take necessary security measures, inform you of the relevant situation, and obtain your consent.
2.We will only retain your personal information for the minimum period necessary to achieve the purposes described in this Privacy Policy. After the necessary period, we will delete or anonymize the personal information.
(5) Sharing, Transfer, and Public Disclosure of Personal Information
1.Sharing: We will not share your personal information with other third parties unless we obtain your explicit consent, or it is necessary based on legal regulations, to safeguard public interests, or to protect your or others' personal and property safety. If we cooperate with a third party to provide a certain service, we may share necessary personal information with the third party, but we will require the third party to comply with strict confidentiality obligations and take necessary security measures to protect your personal information.
2.Transfer: We will not transfer your personal information to other third parties unless we obtain your explicit consent, or it is necessary to transfer personal information due to company merger, division, bankruptcy liquidation, etc. Before the transfer, we will inform you of the relevant situation and ensure that the transferee continues to perform the obligation to protect personal information.
3.Public Disclosure: We will not publicly disclose your personal information unless we obtain your explicit consent, or it is necessary based on legal regulations, to safeguard public interests, or to protect your or others' personal and property safety. Before public disclosure, we will conduct strict review and risk assessment of the relevant information.
(6) Security Protection of Personal Information
1.We take technical and other necessary measures to ensure the security of your personal information and prevent personal information from being leaked, damaged, or lost. We will regularly evaluate and update security technologies and measures.
2.We will conduct data security training for employees and require them to strictly observe confidentiality obligations. In the event of a personal information leakage or other security incidents, we will immediately initiate an emergency response plan, take remedial measures, and report to you and relevant authorities in accordance with legal regulations.
(7) Your Rights
1.Right of Access: You have the right to access your personal information in the App, including registration information and usage records. You can query them through the settings function in the App or by contacting our customer service.
2.Right of Correction: If you find any errors in your personal information, you have the right to request us to correct them. You can modify them through the settings function in the App or by contacting our customer service.
3.Right of Deletion: Under conditions stipulated by laws and regulations, you have the right to request us to delete your personal information, such as when your account is deregistered or personal information is no longer used to achieve the purposes described in this Privacy Policy.
4.Right to Withdraw Consent: You have the right to withdraw your previous consent to our collection, use, and sharing of personal information. You can operate through the settings function in the App or by contacting our customer service. However, withdrawing consent may affect your use of some functions of the App.
(8) Amendment of the Privacy Policy
We may amend this Privacy Policy according to changes in laws and regulations, business development needs, etc. The amended Privacy Policy will be announced in the App or notified to you by other means. If you continue to use the App, it shall be deemed that you agree to the amended Privacy Policy; if you disagree, you should stop using the App.
(9) Contact Us
If you have any questions, comments, or suggestions regarding this User Agreement or Privacy Policy, you can contact us through the following methods:
•Customer Service Email: xiuweihua@szkuki.com
•Contact Address: No.1 Furong 7th Road & No.6 Shichang Road, Xinqiao Sub-district, Baoan District,Shenzhen,Guangdong,China
We will process your feedback in a timely manner and reply to you within a reasonable period.